Konnect account, pricing, and organization deactivation

Uses: Konnect Platform

License management

When you create a Konnect account, Kong Gateway Enterprise, Kong Ingress Controller (KIC), and Kong Mesh licenses are automatically provisioned to the organization. You do not need to manage these licenses manually.

Any data plane nodes or Kong Ingress Controller associations configured through the Gateway Manager also implicitly receive the same license from the Konnect control plane. You should never have to deal with a license directly.

For any license questions, contact your sales representative.

Geographic region management

When you create a Konnect account, you select a geographic region for your instance. Geos are distinct deployments of Konnect with objects, such as services and consumers, that are geo-specific. Only authentication is shared between Konnect geos.

Org switcher

The org switcher allows a user with multiple Konnect accounts to switch between their organizations. You can navigate to the org switcher by clicking on Your Org Name > View Organizations in the Konnect side menu.

Email matching

The org switcher uses the email of the logged in user to locate all organizations where this email is attached to a Konnect account.

To gain access to more organizations, you can:

Create a new organization: Newly created organizations will automatically show up in the org switcher.
Be invited to an organization: Organizations that the user is invited to will automatically show up in the org switcher.

Note: If you don’t choose to “Link Accounts” when logging into Konnect for the very first time on different social credentials, it’s possible to end up with more than one org switcher identity. To avoid issues, we recommend linking accounts when using multiple social identities.

Organizations will only be associated with one primary account. It’s not currently possible to re-link accounts.

Switch organizations

Users can switch organizations while logged in by clicking on the Org Name > View Organizations, then selecting an org from the list.

If the organization is configured to be single-sign-on (SSO) only, then the user will be directed to the configured identity provider to re-authenticate into Konnect.

Note: You can’t be logged in to more than one Konnect organization at the same time. You must return to the org switcher to switch to another organization.

Delete organizations from org switcher

To remove organizations from the org switcher, you can log in to that organization and navigate to My Account > Delete Account. This will delete the Konnect account in that organization and remove the org from org switcher.

FAQs

How do I close my Plus or Enterprise account?

To close a Plus or Enterprise account, you can:

Go to My Account > Delete Account.
Go to Organization > Settings > General > Deactivate Organization
Request deactivation from Kong Support.

When is my free account deactivated?

A free Konnect organization is automatically deactivated after 30 days of inactivity.

Your organization is considered inactive when:

There is no user login into the organization within the last 30 days.
There are no API requests in either the current or the previous billing cycle (30 day increments).

What happens if an organization is deactivated?

If your organization account is deactivated, and can no longer log into the organization, either through the Konnect UI or the API, then the following happens:

All billing stops immediately, and all Konnect subscriptions are removed.
The control plane (both the Kong Gateway and global control planes) associated with the organization are decommissioned.
local zone control planes and data plane nodes (workloads) continue to run, but will not receive new configuration updates.
Any users that were part of the organization are removed from any teams associated with the organization, and lose roles associated with the deactivated organization. Their accounts are otherwise unaffected.
The email associated with the organization is locked and can’t be used to create another Konnect account.

If you have registered data plane nodes, they won’t be stopped by Konnect. They will no longer proxy data, but the nodes will keep running until manually stop them.

How do I deactivate or reactivate an org?

Contact Kong Support to do any of the following:

Deactivate an organization that you registered
Reactivate an organization that has been deactivated
Unlock an email for use with another organization

How do I manage and view billing and usage?

You can view service, Dev Portal, and API call usage from the Billing and Usage.